C.Y. Strategy’s leadership training gives managers the tools to lead in today’s complex, diverse, mobile world. Managers need to know how to lead a well-informed, geographically-dispersed, culturally-diverse workforce. Increased revenues and operational efficiencies will never offset losses due to poor leadership.
Leading in the 21st century is unlike leading at any other time in our history. The fundamentals still apply, but the changing landscape has created an entirely new set of challenges. Employees and consumers have access to information that was unimaginable just 15 years ago. Because your employees and customers often have access to better information than you do, leaders today must function less like the generals of old and more like entrepreneurs and project managers. Gone are the days of information asymmetry where managers had the most data. Now, the 25-year old new hire armed only with her iPhone can get you an answer during your staff meeting faster than your 50-year old subject matter expert who needs to consult old notes, documents, and colleagues. But how do you convince the 25-year old that information is not a proxy for experience and judgment? Today’s managers must understand how to lead employees who are better informed and better educated.
More and more employees are working remotely. Work-life balance is increasingly being replaced with work-life integration. Mobile devices, cloud computing, and telecommuting are commonplace and have all been shown to increase productivity. Our workforce is more geographically dispersed than ever but most management best-practices assume a hierarchical structure with most employees working the same hours under the same roof. Today’s managers need to understand how to lead in this new environment.
For the first time in history, we have four generations in the work force. Strides in longevity and the recent financial climate have kept Traditionalists and Baby Boomers in the workforce longer than expected. Gen Xers are moving into senior management positions while trying to retain flexibility and manage work-life balance. They also have concerns about their future upward mobility given that their predecessors will be in senior positions longer than anticipated. Finally, Millennialls are entering the workforce with more traditional values, a need for recognition, and a strong sense of social responsibility. Combine these differences with differing views on loyalty, productivity, and comfort with technology and you have a very challenging environment for any manager. Today’s managers must know how to lead across generations while maximizing the positive traits of each.